WHAT DOES MY ORDER STATUS MEAN?
There are multiple statuses for your order depending which stage it is at. Below is a list of the statuses you will see when checking your order's progress.
- Processing - We have received payment for your order and it has been created.
- Order Received - Your order is waiting to be processed by the Dispatch Team.
- Pick - Your order is being worked on by the Dispatch Team. Please note, your order cannot be amended at this stage.
- Complete - Your order has been completed and will arrive with you in the specified time frame. Please note, your order cannot be amended at this stage.
- Closed - Your order has been refunded.
- On Hold - There may be an issue with your order. Our Customer Service Team will contact you within 24 hours to notify you of any issues.
- Pending - Your order is waiting to be processed. Our Customer Service Team will contact you within 24 hours should there be any issues.